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Mar 16

Your account is not accessible via html browser. Please use your device to access Blackberry Internet Service

How many of you have seen this message when trying to log into your Blackberry Internet Service (BIS)?  I first learned and tried to log into the BIS because upon adding gmail to my blackberry, I could not remove the message, ” Sent from my BlackBerry device from Cincinnati Bell Wireless”.  I tried to edit the signature on my device but it would not work.  I went on a few google hunts and found that I needed to log into this website here, http://na.blackberry.com/eng/support/software/internet.jsp , select your carrier setup a new account with your PIN and IMEI information but then you might get this message. “Your account is not accessible via html browser. Please use your device to access Blackberry Internet Service”.  This is where the confusion lies.  Well with the latest BIS version they use an auto login function of some sorts so setting up new accounts don’t really work any more.  To get a login, do the following.  On your Blackberry device, go into “Setup Wizard” -> Email Setup -> I want to create or add an email address -> Next -> Email Accounts -> Create a login.

Once you do that, you’ll be able to log into the website above and make changes to your signature and many other things.

  • sumathi gopal

    Thank you for this. To change the signature for existing email accounts, do as follows :
    Setup Wizard -> Email Setup -> Next -> Next -> [Select one of listed email accounts ] -> *scroll* -> [Edit Signature: field ]